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Knowledgebase
Filing Support Tickets
Posted by Francis Lee Mondia on 01 March 2011 02:41 PM
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New Guidelines for Filing Support Tickets on the Helpdesk System To avoid delays in processing support requests, we would like to request all clients to follow the following procedures when creating new tickets from the ticket support system: 1. Indicate the Website URL or Server IP for which this problem is hosted/located
2. Be as detailed as possible when describing the problem
Failure to follow these new instructions will delay response to your support request. We are enforcing this with the hope of improving response times on support requests.
Canfone.com Support Team | |
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